First time passengers

 Welcome to Gilcrest Transportation Services

We’re thrilled that you’ve chosen Gilcrest Center for your transportation needs! If it’s your first time riding with us, we aim to make the process as smooth and comfortable as possible. To ensure this, we’ve outlined key information you need to know to set up your first appointment.

your first ride – what to expect

We prioritize your comfort and safety, and we look forward to serving you. Here’s what you need to have ready when calling to schedule your first ride:

  • Client Information: Full name of the person we’re transporting.
  • Appointment Details: Date and time of the appointment.
  • Addresses: Both the pick-up and drop-off addresses.
  • Personal Details: Date of birth and insurance information.
  • Contact Information: Your case manager’s name (if applicable).
  • Medicaid Details: Medicaid number, if you’re a Medicaid beneficiary and Primary Care Physician. 
  • Assistive Equipment: Please let us know if you’ll be bringing any assistive equipment such as a cane, crutches, oxygen, walker, or wheelchair.
  • Companion Details: Please inform us if a family member, friend, aide, or service animal will be riding with you. If you’re bringing a service animal, please provide information about the animal’s certified training and whether it’s properly caged or restrained.
  • Payment Information (If applicable)

At the Gilcrest Center, we strive to offer a transportation service that is both reliable and tailored to your needs. For first-time passengers, we’re dedicated to making your initial journey with us as straightforward and stress-free as possible.

Welcome aboard! We look forward to being your trusted partner in transportation.